We don't have a full year of data for the 2017 MacBook Pro yet.
In the first year of the 2016 MacBook Pro, our data gathered 1402 warranty events, with 165 related to only the keyboard and not including the Touch Bar - 11.8 percent. The keyboards were essentially unchanged since the 2012 Retina MacBook Pro, and should have failure rates similar to each other.Īpple released the new keyboard with the MacBook, and moved the design to the 2016 MacBook Pro.
The two numbers are very similar, which is to be expected. The 20 service tickets, with 114 relating to the keyboard, making 6.0 percent. The 2014 MacBook Pro model year saw 2120 service events in the first year, with 118 related to keyboard issues necessitating an upper case replacement - 5.6 percent of all MacBook Pros serviced in the first year. that we have been working with for several years, as well as Apple-authorized third-party repair shops. We're also subtracting warranty-voiding accidents, like impacts, or water spills.Īll data has been collected from assorted Apple Genius Bars in the U.S. However, given that the numbers break down to about 45 percent 15-inch MacBook Pro and 45 percent 13-inch MacBook Pro across the whole dataset and model years, there is no real need to break them our separately. Given that the keyboard mechanisms are the same in the 13- and 15-inch MacBook Pro models, we've combined the two models in this look.
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